The Referral Flow Process

Once a referral is received:

1. The referral form is reviewed for completeness by our site Program Assistant (PA). If the referral form is missing required information, the PA will follow-up with the referent to collect the additional information needed.
2. Upon the referral being complete, the referral is transferred to NOSP’s Centralized Intake Clinician (CIC).
3. The CIC will contact the referred individual in order to complete the initial intake assessment for services. This initial intake will generally take place over the phone but can also be completed virtually or in-person, as required and/or as requested by the individual.
4. The CIC will facilitate access to NOSP services. If the individual requires services that cannot be provided by NOSP, the CIC will support the individual with a referral to the appropriate service(s).
5. Based on NOSP service(s) referred to, and corresponding waitlist, the individual may have the opportunity to have services initiated immediately or may be required to be placed on a waitlist. The CIC will inform the individual of what they can expect in terms of wait time.
6. Upon the service(s) in question being available, the individual will be contacted by the assigned NOSP worker, at which time the initial appointment for service(s) will be discussed and arranged.