Access Services

We accept referrals from the District of Thunder Bay, serving communities including Armstrong, Geraldton, Longlac, Manitouwadge, Marathon and Schreiber.  If you are unsure about eligibility, please call 1-877-895-6677 to speak with a Program Assistant for assistance.

DOWNLOAD THE REFERRAL FORM TO PRINT AND COMPLETE

ONLINE REFERRAL FORM


Adults, children/youth, families and other service providers can access NOSP services by the following methods:

WALK-IN / TALK-IN CLINIC

When you need someone to talk to, the Walk-in / Talk-in Clinic offers free and confidential single sessions. Call for more information.

LEARN MORE ABOUT WALK-IN CLINICS


PHONE / FAX

Speak to one of our friendly staff.

CONTACT US


MAIL

Reach us by mail at any of our locations.

CONTACT US


THE ACCESS NETWORK

The Access Network provides a single point of access to children’s services and supports for families in Thunder Bay & District.

Call 1-855-486-5037

LEARN MORE

For more information, or to book an appointment, call: 1-877-895-6677


Once a referral is received:

  1. The referral form is reviewed for completeness by our site Program Assistant (PA). If the referral form is missing required information, the PA will follow-up with the referent to collect the additional information needed.
  2. Upon the referral being complete, the referral is transferred to NOSP’s Centralized Intake Clinician (CIC).
  3. The CIC will contact the referred individual in order to complete the initial intake assessment for services. This initial intake will generally take place over the phone but can also be completed virtually or in-person, as required and/or as requested by the individual.
  4. The CIC will facilitate access to NOSP services. If the individual requires services that cannot be provided by NOSP, the CIC will support the individual with a referral to the appropriate service(s).
  5. Based on NOSP service(s) referred to, and corresponding waitlist, the individual may have the opportunity to have services initiated immediately or may be required to be placed on a waitlist. The CIC will inform the individual of what they can expect in terms of wait time.
  6. Upon the service(s) in question being available, the individual will be contacted by the assigned NOSP worker, at which time the initial appointment for service(s) will be discussed and arranged.

When NOSP receives a referral or call from the Hospital, NOSP will do its best to have a Counsellor meet with the client in hospital as soon as possible. Initial assessment, safety and follow-up plans are created with client (and family depending on age) as well as follow-up support and ongoing services.