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FAQs (Frequently Asked Questions)

What is counselling?    
Counselling is a process that enables a person to sort out issues and reach decisions affecting their life. Often counselling is sought out at times of change or crisis, it need not be so, however, as counselling can also help us at any time of our life.  Counselling involves talking with a person in a way that helps that person solve a problem or helps to create conditions that will cause the person to understand and/or improve his behaviour, character, values or life circumstances.

What issues can I discuss with a counsellor?
You can speak with your counsellor about any issues or concerns that you are struggling with in your life situation.  If we cannot help with a particular situation, we will help connect you or refer you to someone who can provide you with assistance.

Is counselling confidential?
Counselling is often performed face-to-face in confidential sessions between the counsellor and client(s).  You as an individual are the only person who can provide us with consent to share any information with others, unless we are required to report to the proper authorities by law or if you are at risk of harm to self or others (i.e. Police, Family Doctor, CAS).

How can I make an appointment?
You can make an appointment by calling our toll free number and speaking with an intake worker who will gather some initial information on your name, telephone number, etc.  A counselor will call you to arrange a time to meet.

How much does it cost?
All of our counselling services are free of charge since we receive funding from the Ministry of Child & Youth Services and the LHIN & Ministry of Health & Long Term Care.

Where does the counselling take place?
Most of our counselling services will take place at our confidential offices within the communities we serve in the District.  Our workers also travel to some smaller district services where we do not have an office and we use space from another social service or medical agency.  With children, we may provide counseling to them at their school if there is appropriate space available.

How many sessions will I need?
Counselling may take time to work, depending upon the nature and number of problems being presented by the client. Sometimes, a single or a few sessions are all that is needed. At other times, longer periods, possibly months or up to a couple of years may be needed. The counsellor is there throughout to assist the client in their development.

Is there a waiting list?
There may be a waiting list depending on the number of referrals we receive for a particular service.  We will try to assign you a worker at the very earliest opportunity and you can always call back if things are getting worse if necessary.

Will I get better?
Clients usually find counselling a very helpful and empowering experience. That is not to say that they do not feel nervous or anxious when first approaching a counsellor, they do! However, the process and the feeling afterwards, are usually very positive and beneficial.

Are counsellors available who speak my language or understand my cultural background?
Our agency has skilled counsellors and receptionist’s for clients who speak French as their first language in the French designated communities in the District.  If we do not understand your language, we will help to find someone either you know or an agency to help provide translation services.  All our staff will be respectful of your cultural background and be supportive to you and your family.  If we do not fullyunderstand, please do not hesitate to explain what it is

Where else can I go for help?
Getting help elsewhere depends on what concern or issue you want help with.  We will help you get connected to the right resource within the community you live or by suggesting our resources for specialized services.

Didn’t find an answer to your question in the FAQ? Please feel free to contact our team and we will do our best to answer your question.

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